Frequently Asked Questions.

If we have set up your new email account you will have received a password from us. If not, please contact us on 01548 853214.

You can log in to your webmail here.

We make use of 'autodiscover' technology, so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password.

Automatic Setup

• In Outlook, choose the File tab
• Under Account Information, choose Add Account
• On the Auto Account Setup page, enter your name, email address, and password, and then choose Next
• Choose Finish

Manual Setup

If automatic setup failed, you can choose Manual setup or additional server types to enter your settings manually. Use these settings:

Account type: IMAP
Incoming mail server: imap.stackmail.com
Outgoing mail server: smtp.stackmail.com
Incoming server port (IMAP): 993
Use the following type of encrypted connection: SSL
Outgoing server port (SMTP): 465
Use the following type of encrypted connection: SSL/TLS

When setting up your account, please choose More Settings > Outgoing Server and check the box for 'My outgoing server (SMTP) requires authentication'.

If you experience any problems with the connection or receive a certificate warning, please disable SSL/TLS encryption and change the incoming server port to 143.

There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages in sync between various devices and our webmail system. This is our recommended configuration for Thunderbird mail clients.

Incoming Server (“Account Settings” > “Server Settings”)

Server Name: imap.stackmail.com
Username: Your e-mail address
Port: 993
Connection security: SSL/TLS
Authentication method: 'Normal password'

Outgoing Server (SMTP)

Server Name: smtp.stackmail.com
Port: 587
Connection Security: STARTTLS 
Authentication method: 'Normal password'
Username: Your e-mail address

If you choose to use domain-branded server names, such as mail.your-domain or imap.your-domain, the secure connection may throw a certificate warning due to a common name mismatch. This can be safely trusted and your connection will remain secure.

Watch the setup video on Youtube.

• Open the mail application on your Android device. 
• Select Add New Account and enter the mailbox name and it's password. 
• Select Manual Setup and select IMAP Account.
• The User name will need to be the same as the mailbox name.
• Enter imap.stackmail.com as the IMAP Server, change the Security Type to SSL, Port 993 should then be used.
• Enter smtp.stackmail.com as the SMTP Server, change the Security Type to SSL, Port 465 should be added.
• The outoing mailserver User name and Password are the username and password for your mailbox. 
• Select Sign In and the mailbox will be added to your Android.

Watch the setup video on Youtube.

There's a quick and easy way to set up email on your iPhone or iPad. On the device you wish to set up mail:

Auto-Configuration

• Head to Manage Hosting > Options > Manage.
• Select Email Accounts. 
• Select Options > Account Setup.
• You'll then see the Download iOS Mobile Profile button, select this to download the correct information to your iPhone to set up your email account. 
• Review and install the profile on your phone, you'll need to enter your mailbox password to complete the setup.

Manual Configuration

To set up your 20i mailbox on an Apple iPhone or iPad, you need to:

• Head to the Settings icon and locate the Accounts & Passwords option.
• Then select 'Add Account'.
• Select Other from this list.

• Select Add Mail Account.

• Input the information requested:

Name: Anything
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Password: Mailbox Password
Description: Work, Business…etc

IMAP:

Incoming Mail Server
Host Name: imap.stackmail.com
Username: This email address is being protected from spambots. You need JavaScript enabled to view it.
Password: Mailbox Password

Outgoing Mail Server
Host Name: smtp.stackmail.com
Username: This email address is being protected from spambots. You need JavaScript enabled to view it.
Password: Mailbox Password

Note
You may need to add your username and password if the device autocompletes the password field with 'optional', disregard this and manually add the username and password again.

• 

  • Finally, select the mail account and go into the Outgoing Mail Server settings. Select Primary Server, make sure SSL is switched on and the port is set to 587.

Watch the setup video on Youtube.

Please use the set up instructions above which applies to the Iphone and Ipad.

Watch the setup video on Youtube.